general Appointment Rescheduling, Cancellation, and No-Show Policy

We understand that unexpected situations can arise, and we strive to accommodate our practice members as best as possible. However, to ensure fairness to all practice members and our staff, we have the following rescheduling, cancellation, and no-show policy:

  • Rescheduling and Cancellations: If you need to reschedule or cancel your appointment, please notify us at least 2 hours before your scheduled time.

  • Late Cancellations (Within 2 Hours): Cancellations made within 2 hours of your appointment will incur a $25 fee to cover the time reserved. For first-time late cancellations, we offer a one-time grace period and will not charge a fee. In case of emergencies or unforeseen circumstances, please contact us as soon as possible, and we will use our discretion to accommodate you and, if necessary, waive or adjust the fee.

  • No-Show Appointments: A "no-show" occurs when a practice member misses their appointment without prior notice or cancellation. If you do not show up for your appointment and have not contacted us in advance, you will be charged the full price of the missed appointment.

  • Payment for Late Cancellations and No-Shows: Any applicable charges for late cancellations or no-shows will be automatically billed to the credit card we have on file.

  • Rescheduling After No-Show: If you miss an appointment without notice, full payment for the missed appointment will be required before you can reschedule.

Cancellation Policy for Initial Appointment Bookings:

As a new patient, we want to ensure you receive the time and attention you deserve during your initial appointment. This appointment requires an extended time slot, which we reserve specifically for you. To secure this time, full payment is required at the time of booking.

We recognize that unexpected circumstances can occur, and we understand that a cancellation may sometimes be necessary. To avoid not receiving a full refund, cancellations must be made more than 48 hours in advance. Cancellations made after that window will be subject to the following policies:

  • Cancellations Between 24 and 48 Hours Before Appointment: Cancellations made between 24 and 48 hours before the scheduled time will be subject to a 50% refund.

  • Cancellations Within 24 Hours of Appointment: Cancellations made within 24 hours of the scheduled appointment time will not be refunded.

  • How to Cancel: Cancellations for initial appointments must be made by calling us directly at 720-979-8991 so that we may issue you a refund if applicable. Initial appointments cancelled online are non-refundable. Email cancellations or messages on social media or via text are not accepted for initial appointment changes.

We appreciate your understanding and cooperation in adhering to these policies, which allow us to serve all our practice members efficiently and with the highest level of care. As always, feel free to contact us with any questions or concerns.

We are pleased to offer package deals for our valued practice members. Please note that packages are currently only available for purchase in office and after an initial consultation has been completed. To ensure fairness and consistency, we have the following guidelines in place regarding the sharing of packages:

  1. Package Sharing Limitation:
    Packages may only be shared between two individuals—the original purchaser and one additional person.

  2. Even Split of Services:
    All services included in the package must be evenly split between the two individuals. The package cannot be divided in a way that favors one person over the other. Both individuals must use an equal number of sessions or services from the package.

  3. Non-transferable:
    The package is non-transferable to anyone other than the designated second person. No substitutions or additional individuals are allowed.

  4. Advance Notification:
    If you plan to share your package, please notify us before the start of the package to ensure proper scheduling and tracking of services.

We appreciate your cooperation in following these guidelines and ensuring a smooth experience for all practice members.

Package Sharing Policy

To ensure that we provide the best possible care and support for our practice members, we have established the following guidelines regarding re-evaluations:

  1. Re-Evaluation Requirement:
    If a practice member has not been seen for over one year, a re-evaluation may be required before any new treatment or services are provided. This helps us assess any changes in your health or condition and ensures that we create the most effective and appropriate treatment plan.

  2. Purpose of the Re-Evaluation:
    The re-evaluation allows us to update your health history, review any new concerns, and make adjustments to your treatment plan based on your current needs. It ensures that you receive the best care tailored to your current condition.

  3. Scheduling the Re-Evaluation:
    If you have not been seen in over a year, please contact us to schedule a re-evaluation appointment. We will discuss any updates to your health and determine the next steps for your care.

  4. Fees for Re-Evaluation:
    Please note that a separate fee may apply for the re-evaluation appointment, depending on the nature and duration of the assessment.

We appreciate your understanding and cooperation in ensuring that your treatment is as effective and personalized as possible.

Re-Evaluation Policy